General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I get to my parking space?
- How do I find my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What can I do if I want to cancel due to the corona virus?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
- What do I do if I get a “booking overstay” notification email?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How does the referral program work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
- When do I receive my earnings for renting my parking space?
I can't find my question in the list above
How to get in contact with the parking owner?
Company parking owners do not have a chat function. For any specific questions regarding the parking, please read the FAQ.
Individual parking space owners can be contacted via the Mobypark chat on your dashboard. Prior to making a booking request, all individual car park owners (that are not companies) can be contacted through the Mobypark chat. Simply log in and navigate to the parking listing page where you will be able to start a chat with the parking owner.
Once your reservation is confirmed, you will receive the owner’s contact details so you can also reach out to them via email or phone. For security reasons, you cannot exchange your email address and phone number in the chat.
General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I get to my parking space?
- How do I find my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What can I do if I want to cancel due to the corona virus?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
- What do I do if I get a “booking overstay” notification email?
How to get in contact with the parking owner?
Company parking owners do not have a chat function. For any specific questions regarding the parking, please read the FAQ.
Individual parking space owners can be contacted via the Mobypark chat on your dashboard. Prior to making a booking request, all individual car park owners (that are not companies) can be contacted through the Mobypark chat. Simply log in and navigate to the parking listing page where you will be able to start a chat with the parking owner.
Once your reservation is confirmed, you will receive the owner’s contact details so you can also reach out to them via email or phone. For security reasons, you cannot exchange your email address and phone number in the chat.
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How does the referral program work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
- When do I receive my earnings for renting my parking space?
I can't find my question in the list above