General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I access my parking space?
- How do I find my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What can I do if I want to cancel due to the corona virus?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How does the referral program work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
I can't find my question in the list above
What if the person renting my parking space does not leave it?
For company parking spaces, a delay of 30 minutes is tolerated. In case the driver stays longer, he must pay the regular parking price.
For individual parking space rentals, we ask the driver to contact you, the parking owner, in case they expect a short delay. All parties involved can agree to a parking rental extension, and the driver should extend their stay by themselves. In case they overstay without your approval, they can be charged by you for any damage or costs this causes to you as the owner.
In case of disputes, penalties and extra costs are determined by Mobypark and the parties have to comply with the decision Mobypark makes. Please notify us via email at contact@mobypark.com about any issues you may have.
Mobypark aims to make parking rental a smooth and seamless experience for everyone, but we understand that inconvenient situations can arise and so we have a clear procedure to manage any issues arising from drivers overstaying their bookings.
In the spirit of transparency, you can leave a review for the driver to help other parking owners choose the right drivers for their parking. Likewise, drivers can leave a review about how they experienced the parking and service.
General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I access my parking space?
- How do I find my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What can I do if I want to cancel due to the corona virus?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How does the referral program work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
What if the person renting my parking space does not leave it?
For company parking spaces, a delay of 30 minutes is tolerated. In case the driver stays longer, he must pay the regular parking price.
For individual parking space rentals, we ask the driver to contact you, the parking owner, in case they expect a short delay. All parties involved can agree to a parking rental extension, and the driver should extend their stay by themselves. In case they overstay without your approval, they can be charged by you for any damage or costs this causes to you as the owner.
In case of disputes, penalties and extra costs are determined by Mobypark and the parties have to comply with the decision Mobypark makes. Please notify us via email at contact@mobypark.com about any issues you may have.
Mobypark aims to make parking rental a smooth and seamless experience for everyone, but we understand that inconvenient situations can arise and so we have a clear procedure to manage any issues arising from drivers overstaying their bookings.
In the spirit of transparency, you can leave a review for the driver to help other parking owners choose the right drivers for their parking. Likewise, drivers can leave a review about how they experienced the parking and service.
I can't find my question in the list above