How to be in touch with drivers?

Prior to accepting any booking requests, you have the option to reply to inquiries via the Mobypark chat. In your dashboard or via the email notification you received, you can click on "contact" and send a chat message to the customer.

Once you confirmed a request, you receive the contact details of the driver (email and phone number) in the confirmation email. You will also find them now in your user dashboard by clicking on "contact" in the booking overview. Hence for all confirmed requests, you can contact each other by chat, email or phone. Mind that after the booking has ended, you won't have access to the drivers phone number and email any more. For security reasons you cannot exchange your email address and phone number in the chat, the system blocks this automatically.