General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I get to my parking space?
- How do I find my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What can I do if I want to cancel due to the corona virus?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How does the referral program work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
I can't find my question in the list above
What happens if my booking gets refused/missed?
For parking spaces without the ‘Instant Book’ feature, the owner has up to 24 hours to accept or decline your reservation after you make it. If the owner fails to respond within 24 hours then your booking will be marked as ‘missed’. In this scenario, you can attempt to make another reservation and try one of the instant booking options (all instant booking parking are marked as such on the search page and each specific parking listing page parking listing).
If the parking owner refuses your booking request, your reservation status will be ‘declined’.
If your booking request is missed or refused by the parking owner, you will receive a refund of the payment you made. The money will be refunded within 2-5 days.
.
General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I get to my parking space?
- How do I find my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What can I do if I want to cancel due to the corona virus?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
What happens if my booking gets refused/missed?
For parking spaces without the ‘Instant Book’ feature, the owner has up to 24 hours to accept or decline your reservation after you make it. If the owner fails to respond within 24 hours then your booking will be marked as ‘missed’. In this scenario, you can attempt to make another reservation and try one of the instant booking options (all instant booking parking are marked as such on the search page and each specific parking listing page parking listing).
If the parking owner refuses your booking request, your reservation status will be ‘declined’.
If your booking request is missed or refused by the parking owner, you will receive a refund of the payment you made. The money will be refunded within 2-5 days.
.
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How does the referral program work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
I can't find my question in the list above